Privacy Policy

Please read this Policy carefully. If you have any questions, get in touch with us (see ‘Contact Us’ below for details).

Who we are:

We’re Sodaflo Limited. We’re a company registered in England & Wales with the following details:

COMPANY NUMBER: 11661374
REGISTERED OFFICE:  Cromwell House, The Lane, West Deeping, Peterborough, UK, PE6 9HS

We’re the data controller of your personal data. That means we’re responsible for your personal data under the UK’s data protection laws.

The ICO:

The Information Commissioner’s Office (the ICO for short) is the organisation responsible for overseeing the UK’s data protection laws. We refer to them throughout this Policy. You can read more about the ICO at its website click here.

How we collect your data:

We’ll collect your personal data when you use our website or provide information through our website. Some of the main ways that we may do this are when you do the following things through our website:

• Browse our website
• If you are an investor, information provided to us in your capacity as a shareholder
• Contact us or ask us to contact you through the ‘contact us’ section of our website, or otherwise provide us with feedback through our website
• Place an order for products or services
• Pay for an order for products or services
• Take part in a promotion, competition or survey that we run through our website.

The personal data we collect:

We limit the personal data we collect to what we need in order to achieve one or more of the purposes set out in this policy (see ‘why we process your personal data’ below for details). Depending on how you use our website, we may collect the following personal data:

• Your name
• Your date of birth
• Your contact details (for example, your email, postal address, and phone number)
• Your payment cardholder details (CHD), card type, expiry date and the last 4 digits of your card number
• details about your order history, payment instructions and payment history
• your user id and password, purchases and orders made by you, your browsing history on our website, order frequency, event history, your account details and preferences, plus feedback and survey responses
• information about how you use our website, products and services
• your preferences in receiving marketing from us (and our third parties who provide marketing services) and your communication preferences
• The contents (including text, images or documents) of any message you send through the ‘contact us’ section of our website.

• Your Internet Protocol (IP) address, and details of which version of web browser you used.

Special category data is personal data that is considered to be especially sensitive under UK data protection law and so requires to be handled with particular care. We don’t need to collect any special category data from you. So, please try not to provide any special category data. We may simply delete any special category data you do provide. You can read more about special category data at the ICO’s website click here.

Why we process your personal data:

We can only process your personal data where we have a lawful basis to do so. We determine the lawful basis for processing your personal data based on the purposes for which we process it. Our purposes for processing your personal data when you use our website are as follows:

• To provide products or services to you to fulfil our contract with you
• To process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations
• To communicate with you
• To screen our orders for potential risk or fraud
• To provide you with information or advertising relating to our products or services, when in line with the preferences you have shared with us
• To fulfil any prizes if you’re a winner of a promotion, prize draw or competition through our website
• Manage or improve our website
• Monitor the nature of, and trends in, complaints
• Allow you to participate in interactive features of our website where you choose to do so
• To contact you if you ask us to using the ‘contact us’ section of our website
• To analyse and use any information you provide if you complete a survey (for example, we might develop new products based on responses to our surveys).

In almost all cases, our lawful basis for processing your personal data will be one of the following:

Legitimate interest – this means the processing is necessary for our legitimate interests or the legitimate interests of a third party. Some examples of this type of processing include:

• The performance of the contract between you and us
• To analyse or use information if you have responded to one of our surveys on our website
• To monitor how visitors use our website
• Manage or improve our website
• Monitor the nature of, and trends in, complaints
• Implement changes or actions in response to your feedback
• Retain records of how we have dealt with complaints
• Administer our share schemes and analyse shareholding data
• Compliance with our legal obligations
• To protect your vital interests
• To perform a task carried out in the public interest
• For our legitimate interests, which do not override your fundamental rights and freedoms

• Consent – this means you have given us your consent to the processing (see ‘Consent’ below for details). An example would be:
• To respond to your message if you get in touch with us through the ‘contact us’ section of our website.

How long we keep your personal data:

We’ll only keep your personal data for as long as is reasonably necessary to achieve the purposes for which it was collected. The retention periods we apply and take account of include:

• legal and regulatory requirements and guidance,
• limitation periods that apply in respect of taking legal action,
• our ability to defend ourselves against legal claims, and deal with complaints, good practice, and the operational requirements of our business.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely.

Examples of how long we keep your personal data:

Information you provide when you place an order with us

• We will generally retain our customers’ data for a period of 7 (seven) years after a contract has ended, to ensure that we are able to assist you should you have any questions or feedback in relation to our products or services or to protect, or defend our legal rights, or for tax purposes.

Information you provide if you enter our prize draw, competition or promotion

• For a period of 3 months following the closing date of the prize draw, competition or promotion.

Information you provide in a message (including your contact details) to us through the ‘contact us’ section of our website

• Except for in relation to product quality feedback, we would not normally retain the information we collect about you for more than one year. We would not normally retain product quality feedback for more than six years.

 Sharing your personal data:

We may share your personal data with:

• Any third parties we’ve appointed to provide services for us (for example, providers of IT or marketing services, our professional advisers, or a delivery company),
• Any law enforcement agency, court, regulator, government authority or other organisation if we believe we need to in order to meet a legal or regulatory requirement, or otherwise to protect our rights or the rights of anyone else, and
• Any organisation that buys, or to which we transfer all, or substantially all, of our assets and business.

Wherever we use a third party to process your personal data on our behalf, they’ll only process it in accordance with our instructions and we’ll take steps to ensure they handle your personal data in the right way.

Storing your personal data:

We’ll store your personal data in our offices and on secure servers provided or supported by third parties acting under our instructions. Where your personal data is transferred or stored outside the UK, we’ll ensure appropriate measures are put in place to protect it.

Your rights:

Under data protection law, you have rights including:

Your right of access – you have the right to ask us for copies of your personal information.

Your right to rectification – you have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – you have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – you have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – you have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – you have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at [email protected] if you wish to make a request.

We may need to request specific information from you to help us confirm your identity and ensure that your personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

If you choose to exercise one of these rights or withdraw any consent you’ve previously given us (see Consent below for details), it may mean we cannot provide the services or products you’ve requested. We’ll let you know if that’s the case. In certain circumstances, even if you withdraw your consent we may still be able to process your personal information if required or permitted by law or for the purpose of exercising or defending our legal rights or meeting our legal and regulatory obligations.

Consent:

We’ll only ask for and rely on your consent to process your personal data where you’re informed and your consent can be freely given. This means that, before you give your consent, we’ll provide you with full details of the information that we require and the reason we need it.

If you choose to provide your consent, you can withdraw it any time by contacting us through the ‘contact us’ section of our website.

Contact us:

If you have any questions about our website generally, about this Policy or concerns about how we handle your personal data you can contact us by sending a message through the ‘contact us’ section of our website or emailing us at [email protected].

How to complain:

We’d hope to be able to resolve any questions or concerns you contact us with. But, if we can’t, you have the right to complain to the ICO. We’d always welcome the opportunity to try to resolve any questions or concerns before you contact the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Changes to this policy:

We may update this Policy from time to time so we’d suggest you check it now and again. We last reviewed this Policy in October 2023.

Cookie Policy

Who we are:

We’re Sodaflo Limited. We’re a company registered in England & Wales with the following details:

COMPANY NUMBER: 11661374
REGISTERED OFFICE:  Cromwell House, The Lane, West Deeping, Peterborough, UK, PE6 9HS

If you have any questions about this policy, please contact us at [email protected].

Our website:

Our website www.sodaflo.com (‘website’) uses cookies and similar technology to perform a number of functions.

 

What are cookies?

For almost any modern website to work properly, it needs to collect certain basic information on its users. To do this, a site will create files known as cookies – which is a small file of letters and numbers – on its users’ computer, tablet, mobile or other devices. These cookies are designed to allow the website to recognise its users on subsequent visits, or to authorise other designated websites to recognise these users for a particular purpose.

 

What do cookies do?

Cookies do a lot of different jobs which make your experience of internet browsing much smoother and more interactive. For example, they are used to remember your preferences on websites you visit often, to remember your user ID and the contents of your shopping baskets, and to help you navigate between pages more efficiently. They can also help ensure that the advertisements that you see online are more relevant to you and your interests. Some data collected is designed to detect high-level browsing patterns and approximate geographical location to improve user experience.

Some websites may also use web beacons (also known as pixels or tags) to collect information. Web beacons collect limited information, including a cookie number, a timestamp, and a record of the page on which they are placed. websites may also carry web beacons placed by third party advertisers. These beacons do not collect any personally identifiable information and are only used to track the effectiveness of a particular advertising campaign (for example by counting the number of visitors). For the purposes of this policy, the term “cookie” includes cookies, pixels, tags or similar technology.

 

What cookies do we use?

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

 

How do I manage my preferences?

On your first visit to our website, you will see a cookie banner which contains the link to this cookie policy and allows you to modify your preferences and opt-in to non-essential cookies. 

You can also block web browser cookies by activating the relevant settings on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

For more information about cookies generally, you may wish to visit www.allaboutcookies.org or www.youronlinechoices.eu. The Information Commissioner’s Office also provides information at ico.org.uk/your-data-matters/online/cookies/.

Changes to this policy:

We may update this policy from time to time so we’d suggest you check it now and again. We last reviewed this policy in October 2023.